Dr. Seun Adetayo, renowned plastic surgeon, author, and inspiring speaker, explores what happens when people and processes collide in organizations and how to create an environment where both work successfully.
OMAHA, NE – October 4, 2021 – Dr. Seun Adetayo, renowned plastic surgeon, author, and inspiring speaker, has posted a new article on her website entitled, “People vs. Process: How To Successfully Handle The Conflict When Both Collide.” Dr. Adetayo favors good people over processes as she leads off with the following, “When faced with a decision of people vs. process, choose your people first, and then design processes that optimize your people’s inputs and outputs.”
“In this 4th of our 7-part leadership series,” Dr. Adetayo writes, “I turn attention to a common challenge faced by all leaders and managers – navigating People vs. Processes.” She continues, “All successful businesses and organizations depend on both their people and their processes and systems. The challenge comes in when there’s a conflict of both, and you have to choose.”
As Dr. Adetayo acknowledges, “In today’s fast-paced, technology-driven world, navigating people and processes are colliding more frequently. People,” she explains, “are the tangible assets of any team or organization, while the processes and systems are the intangible assets.” She emphasizes, “Successful companies realize the importance of navigating both effectively in order to thrive. Many organizations put the processes and protocols over their people, and this is a short-sighted move. Whether your business or organization is people-driven or process-driven, the two must work together for the growth and success of any organization.”
Dr. Adetayo starts out with an explanation about the importance of processes and systems. She states, “Healthcare is a great starting point of where processes and systems are important. In the 2018 Harvard Business Review article below, it notes that process is healthcare’s biggest problem. The article notes, “The hard part is to get the doctors, nurses, and administrators to agree on what is the best way to deliver the care. Since the doctors control most care decisions, the rest of the provider team follows the doctors’ lead. If the doctor wants to do things a certain way, that’s what is done. The problem is the next doctor wants it his way and so on. Eventually, we end up with a hopeless mess in which no one knows how anything should be done on any given day. And good luck to a new nurse or technician coming into the system who must learn a multitude of work processes and remember the doctor-dependent differences.”
“Although this article is not entirely accurate in that it portrays doctors as driving process changes,” Dr. Adetayo asserts, “this is actually not true in today’s changing healthcare environment. Other factors come in play such as insurance, state legislatures, national law, hospital boards, and executives all drive healthcare direction. For organizations that have learned to harness the power of both their medical and non-medical executives, this provides the fantastic synergy of getting the best of both worlds.”
The entire article can be read at: LINK HERE
About Dr. Adetayo
Dr. Seun Adetayo currently practices in Omaha, Nebraska. She is a board-certified Plastic Surgeon and a Diplomat of the American Board of Plastic Surgery. She is a Professor of Surgery, and Chief of Pediatric Plastic Surgery.
Dr. Adetayo is unique in her field. As a gifted surgeon operating in a competitive field, Dr. Adetayo is also the first foreign-born (Nigerian) female minority surgeon to have built a successful nationally accredited multidisciplinary program for children with birth defects in Northeastern New York. She continued in this trajectory of helping patients and families as she now heads the Division of Pediatric Plastic Surgery where she serves as the Chief at the Children’s Hospital. Her journey has been dedicated to caring for patients and their families; mentorship for students, residents, and faculty; advocacy for legislation at local and national level; research; education; and community engagement and leadership. She shares her journey and strategies for success via her print material, meeting panels, blogs, and speaking engagements.
Dr Adetayo has authored several book chapters in leading texts, including the second edition of Comprehensive Cleft Care which is an authoritative text volume on cleft and craniofacial disorders and treatment. She also authored a chapter in the Family Companion Guide for educating patients and families with cleft and craniofacial diagnoses. She was also the author of the chapter on treatment of zygoma fractures in the text Operative Techniques in Plastic Surgery.
She has received over 40 awards and recognition, and her work has resulted in over 50 published works and over 60 presented works at regional, national, and international meetings. She is published in peer-reviewed publications in leading journals including Plastic and Reconstructive Surgery, Cleft Palate Craniofacial Journal, Annals of Plastic Surgery, Journal of Craniofacial Surgery, and Journal of Neurosurgery and Pediatrics.
Dr Adetayo plays an important role in mentoring and education in surgery, healthcare, and professional circles. She served as an invited surgeon and surgical educator during her last mission trip to Zimbabwe, where she served as the lead surgeon and guest lecturer for various hands-on plastic surgical reconstructions and teaching sessions. She is active in Women In Leadership lectures and advocacy. She served as a speaker for the Synthes collaboration with Johnson & Johnson Company on Improving Cultural Competence and Ethnic Diversity in Healthcare, and was one of four selected panelist speakers on Pioneering Women in Reconstructive Surgery International Program by L’Oreal in conjunction with Resurge International. She was an invited speaker at the 2019 Healthcare Finance Management Association (HFMA) annual Women In Leadership Conference in upstate New York. In 2020, she served as the Keynote Speaker for the Stryker Women’s Network National Conference National Women in Surgery and Leadership event in California.
Dr. Adetayo has served in various community leadership positions including Chairperson of the Long Beach Rescue Mission, Co-President of the Phi Delta Epsilon Premedical Society, Co-President of the Pritzker REMEDY Cuba Medical Aid Mission, Coordinator of the Chicago Local Chapter of the Adolescent Substance Abuse Prevention (ASAP) program for inner city Chicago school kids. She currently serves as Managing Editor and Co-Chair of the Learning Resource Committee of the American Cleft Palate-Craniofacial Association (ACPA).
She has been involved in various medical education and surgical trips to several countries including Cuba, Haiti, Nigeria, Peru, and Zimbabwe as educator and surgeon. She was awarded a Diploma of Honor conferred by the President of the Congress of the Republic of Peru. She collaborates on meaningful initiatives with various international organizations including Rotary International and The Smile Train on improving surgical outcomes, healthcare delivery, patient safety, and quality control standards in surgical reconstruction. She continues to be active in advocacy and philanthropic efforts in developing children and advancing communities.